Shipping and Return

Orders are processed within 1–2 business days. We offer free curbside delivery within the contiguous U.S.; threshold and white glove services are available for an additional fee. Estimated delivery times range from 5 to 14 business days, depending on the selected service.

Returns are accepted within 30 days for unused items in original packaging. Customers are responsible for return shipping costs and may incur a restocking fee of 15%–30%. Custom or made-to-order products are non-returnable. For defective items, please contact us within 24 hours of delivery with photos to initiate a replacement or refund.

Brand-Specific Return Policies:

Dundalk LeisureCraft: Returns are generally not accepted due to high cross-border shipping costs. If a return is authorized, a 20% restocking fee applies, and the customer is responsible for all shipping costs to the factory.
Ceragem: Returns are accepted within 14 days of delivery for items in new, unused condition. A 20% restocking fee applies.
The Outdoor Plus (TOP): All products are made-to-order and non-returnable once production begins. Cancellations must be requested within 24–48 hours; after that, only store credit may apply. Returns are only accepted in cases of manufacturing defects or errors.

For detailed information, please refer to our full Shipping Policy and Refund and Return Policy.

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