Refund policy

Order Cancellations

  • Standard Orders: You may cancel your order at any time before it ships for a full refund.
  • Custom or Made-to-Order Products: Orders for custom or made-to-order items cannot be canceled or refunded once production has commenced.
  • Dundalk LeisureCraft Products: Cancellations are subject to the supplier's policy:
    • Up to 14 days from order entry: Cancellation without penalty.
    • After 14 days: A $65.00 cancellation fee applies.
    • Within 7 days of the ship date: Orders cannot be canceled.

Returns & Refunds

  • General Return Policy: We accept returns of unused items within 30 days of delivery. All returns must be pre-approved and accompanied by a Return Merchandise Authorization (RMA) number.
  • Conditions for Return:
    • Items must be in new, unused condition and returned in their original packaging.
    • Returns due to buyer's remorse may be subject to a restocking fee ranging from 15% to 30%, depending on the manufacturer.
    • Customers are responsible for return shipping costs.
  • Dundalk LeisureCraft Products: Returns are generally not accepted due to high cross-border shipping costs. If a return is authorized:
    • A 20% restocking fee applies.
    • Customer is responsible for all shipping costs to the factory.
    • Products must be returned in their original packaging and condition.
    • LeisureCraft will inspect the product upon return and will be the sole decider of the condition of the product and the amount of the refund.
  • Ceragem Products: Returns are accepted within 14 days of delivery for items in new, unused condition. A 20% restocking fee applies.
  • The Outdoor Plus (TOP) Products:
    • All TOP products are Made-To-Order and therefore fall under a strict no-return policy once production begins.
    • Customers must notify us within 24–48 hours of placing an order if they wish to cancel or request a change.
    • After 48 hours, cancellations may only be issued as store credit, since production and materials are already allocated.
    • Qualifying refunds (due to purchasing errors) are reviewed on a case-by-case basis by TOP and may be refunded by check or to the original payment method (a 3% processing fee applies for card refunds).
    • Returns or exchanges are only accepted in cases of manufacturing defects or errors.

Damaged or Defective Items

  • Please inspect your order upon delivery. If you receive a defective or damaged item, contact us immediately at assist@myrelaxinghome.com with photos and a description of the issue.
  • Damage claims must be reported within 24 hours of delivery to be eligible for a replacement or refund.

Exchanges

If you wish to exchange an item, please contact us to discuss the available options. Exchanges are subject to product availability and the same conditions as returns.

- Massage Chairs:
Customers have 30 days to exchange their massage chair for another model. Return shipping fees and a restocking fee (15%–30%) may apply. If the chair is defective upon delivery and proof is provided, we will exchange it for the same model at no additional shipping cost. For non-defective exchanges, returns are not permitted. If a second exchange is needed, it must be for another model of the same brand or returned with applicable shipping and restocking fees deducted from the refund.

Non-Returnable Items

  • Custom or made-to-order products.
  • Items marked as non-returnable on the product page.

Chargebacks

  • We are committed to resolving any issues promptly. If you experience a problem with your order, please contact us before initiating a chargeback. Unauthorized chargebacks will be contested, and we reserve the right to take appropriate action.

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